Health & Safety

As a small non-profit organisation with a small volunteer-led team we are still adjusting to the new COVID-19 health and safety guidelines. Thank you for your patience. 

Item cleanliness

All donations should come to us washed and clean. Everything is carefully inspected by our team of volunteers and only clean items will be sold onto our community. Unfortunately we do not currently have capacity to wash garments. 

Staff hygiene standards

All volunteers and staff are following government guidelines to protect themselves and our community. This includes regular hand washing, face masks and observing social distancing recommendations. All order processing will be done with utmost care and attention to reduce risk. 

Collections

Collections from the FAIR shop, 21 Queens road, Brighton, BN1 3XA, will be available from 15 July. We are creating a new contact-free collection process compliant with distance selling regulations to ensure the safety of our customers, volunteers and staff. Customers will be contacted within 3-5 working days of order receipt to arrange a convenient collection window.

Deliveries

Deliveries are now available for all orders via the online shop or enquiry form. Delivery partners have been carefully selected and instructed to comply with government guidelines including social distancing. 

Read the full delivery and collection policy here.  

Shop in-store and at events around the city

Currently the FAIR shop is closed whilst necessary adjustments are made and procedures developed. It is due to re-open 15 July with new health and safety measures. 

Currently all events including school fundraiser sales and donation drives, plus the Open Market stall are all on hold. 

Please stay tuned with the newsletter and on social media for updates.

Exchanges

Exchanges are currently on hold due to COVID-19. 

Uniform donations

Donations are currently on hold due to COVID-19.

Can you help? 

We are actively seeking partners that can help provide safe collection services around the city, washing services and new retail outlets. Please get involved if you can help. 

Any questions?

Please get in touch.