How To Use The Smarter Uniforms Marketplace

How it works

Buying second-hand uniforms is more affordable, better for the environment and can be more ethical. It’s a great alternative to buying new uniforms.

The Smarter Uniforms marketplace is an extension of the bricks & mortar and online shop model that Smarter Uniforms previously operated.

Our marketplace is powered by Sharetribe and offers parents and carers the chance to sell to one another directly and arrange their own form of payments and delivery, all in one easy and secure marketplace.

A school uniform marketplace means:

• We can keep uniforms in circulation for longer
• Costs are kept to a minimum
• You can earn money instead of spending money

How to create an account & join our community:

1. Click the 'Sign up' button at the top of our page and fill in all your details.
2. Make sure to select the name of the school you are browsing for or selling uniforms from. If more than one school select only one main one.
3. Choose whether you want to receive marketing materials from us.
4. Accept ‘Terms & Conditions and you’re done!
5. Now you can browse all our listings for the perfect item for your needs or add your own uniforms to sell. Use our marketplace like any other, selling, buying and creating a community.

How to create a new listing:

1. Once you've created an account, log in.
2. Click on the green link at the top of our homepage ‘List/ Request Uniform’.
3. Select your listing type. Are you selling or requesting uniforms?
4. Select the categories of the item you want to sell.
5. Add all the details of your listing, including title, description and quality.
6. Fill in the ‘Pricing & Stock’ section. If you’d like to donate your sale to our School Fundraising.
7. Programme, click the tick box. Select your delivery options. Pick up or postal delivery.
8. Add photos.
9. Click 'Publish Listing' and you're all done. Your item will be added to our marketplace for other users to browse.

Orders

How long will my order take to be processed?

Your order will take different times to process depending on the seller. We encourage all sellers on our Marketplace to process orders as soon as possible, within 1-3 days, but this varies.

We process our own Smarter Uniforms orders within 2 working days and ship them to you or arrange for pickup.

How can I view my order?

You can view your orders from your inbox. Once you are logged in, this is located on the top right of the marketplace. Click on Inbox to see all your orders.

Payments

I've purchased something from a seller but they are not replying. How do I cancel my order?

Sellers have up to 14 days from an order confirmation to arrange delivery or pickup. After 14 days, the order is automatically cancelled and the payment refunded to the buyer. All payments are kept safe on Stripe until the order has been marked as completed

If the seller is not replying and you wish to cancel your order, please get in touch with us at hello@smarteruniforms.org and we will resolve this for you.

How long will my order take to be processed?

Your order will take different times to process depending on the seller. We encourage all sellers on our Marketplace to process orders as soon as possible, within 1-3 days, but this varies.

We process our own Smarter Uniforms orders within 2 working days and ship them to you or arrange for pick up at our location in central Brighton.

How long does it take to receive payment after I sell an item?

Payments on our marketplace are powered by Stripe, a trusted and secure payment platform used worldwide.

Once a buyer completes their purchase, the payment is processed through Stripe and typically reaches your connected bank account within 5–7 business days. This may vary slightly depending on your bank and if it's your first transaction (as Stripe sometimes takes a little longer for the initial payout).

💡 Tip: Make sure your Stripe account is fully set up and verified to avoid any delays.

Why is there a commission and how much is it?

We have to charge a small commission on all completed orders made through our marketplace. Our commission is currently 30% due to the expected low value nature of second-hand uniforms. We aim to bring our commission percentage down in time and to eventually not have one at all, but for now, this is needed to help keep our marketplace and website running.

Delivery & Pick ups

How long will delivery take?

How long your delivery takes will vary from seller to seller. If you purchase from sellers on the marketplace, you will have to arrange delivery or pick up that best suits you both.

What is the pickup location?

If you and the seller decide on a pickup delivery method, you will need to arrange a safe location that works for both of you. We do not encourage unaccompanied students or children to pick up or deliver any orders.

For orders sold by SU Team the pick up location is Textile Reuse Hub, Unit 5Kii, Westergate Business Centre, Westergate Road, Brighton & Hove , BN2 4QN. Anyone can pick up these orders.

Listings

How do I see all my listings

1. Log in to your account
2. Go to your profile and select My Uniform on the top right of the marketplace.
3. You will then see all your listings.

How do I close a listing?

Once you have sold an item or it is no longer available, you must close the listing.

1. To close a listing, go to your profile and select My Uniform on the top right of the marketplace.
2. You will then see all your listings.
3. Click on the 3 dots menu on the listing and select close listing

How do I edit my listing after publishing?

1. Log in to your account
2. Go to your profile and select My Uniform on the top right of the marketplace.
3. You will then see all your listings. Click on the one you'd like to edit
4. A new page with the listing will open. Click edit listing on top of the listing image.
5. Edit any information you need.
6. Save all changes and publish again.

How do I create a new listing?

1. Once you've created an account, log in
2. Click on the green link at the top our homepage ‘List/ Request Uniform’.
3. Select your listing type. Are you selling or requesting uniforms?
4. Select the categories of the item you want to sell.
5. Add all the details of your listing, including tittle, description and quality.
6. Fill in the ‘Pricing & Stock’ section. If you’d like to donate your sale to our School Fundraising
7. Programme, click the tick box. Select your delivery options. Pick up or postal delivery.
8. Add photos.
9. Click 'Publish Listing' and you're all done. Your item will be added to our marketplace for other users to browse

What information do I include on my listing?

We recommend you add as much information as possible to your listings. This will make it easier for buyers to get all the information they need before purchasing.

We suggest you add the school’s name, sizing as labelled on the uniform, the brand and any more details about quality or damages. Having multiple pictures of the listed item will also improve sales.